FAQs


I know what I want, but it's not on your website?
Send us an email! We love making new designs so flick us an email if you're after something different. Custom fees may apply for this service.
    
Can I change my fonts and wording?
You can! Specify wording/changes in the 'special instructions for seller' textbox in the cart. If you'd like to see our fonts catalogue, get in touch with us via email.
 
What is the standard thickness of your prints?
Our standard thickness of our prints is 210gsm. 
  
I really like a design, but there is no matching RSVP, details card, or other card available
We can create extra cards on request to match your invitation to make a set. Simply select the 'match my set details card' or 'match my set rsvp card' option in 'add-ons' and input the details in the textbox in checkout.
  
What type of foiling do you do?
We work with digital foiling, which is an easier way to achieve the beautiful foil finish without the hefty price tag, but like everything it also comes with its disadvantages. This can limit the range of card stock we work with, hence why we don't offer a massive range of colours, thicknesses and finishes. We are always on the hunt for new stocks to experiment with to widen our range!
  
Do you offer wedding signage?
YES! Check out our delicious signage collection available on our site. Signage has a 6 week turnaround period.
  
I made a spelling typo - what do I do?
We're all human - it happens! If you've realised you made a mistake in your wording, send us an email asap. If your order has already been printed, I'll happily help you fix this and share the cost of reprinting with you.
  
Where is Bespoken Prints based?
Bespoken Prints is a home based business in Manawatu, New Zealand.
  
Design & proofs of your design
After confirmation of your order, you will receive an email with a proof of your design. Once this has been confirmed by you printing will commence within 5 working days.
  
Making changes after you've placed your order
If you need to make changes to your order, email us immediately. Changes cannot be made once printing has commenced.
    
Can I get my own design printed with Bespoken?
Yes! Providing it meets our criteria. Send us an email to enquire.
   
When will my sample pack arrive?
Sample packs are pre-made and are sent within 2 business days of payment. You will receive a tracking email when this has been sent. 
 
Do you offer envelopes?
Yes! We offer our standard white and also have a luxe collection. See the 'add-on' collection for prices and options.
  
Is there a minimum order?
There is a minimum of 40 prints for invitation prints. If you're wanting to order less than this, please contact us via enquiry page. Small order fees may apply.
 
Nationwide shipping
A flat rate of $10.00 for paper-based orders applies for nationwide shipping, $7.50 for vow books, and $5.00 for paperclips (if purchased on their own). Courier costs for signage is $14.50. We use Courier Post for this service and delivery times are between 1-3 business days. Once your order has been shipped, you will receive an email with tracking details. We also offer pickups (free) and delivery ($5.00) for our locals!
   
International shipping
We do offer international shipping, but charges do vary. For shipping quotes please enquire through the contact form or email. 
 
Contact us
Flick us an email at hello@bespokenprints.com